Terms of Service

Acceptance of Terms

Welcome to gravinovae. These Terms of Service ("Terms") govern your use of our website at gravinovae.pro and our restaurant menu pricing optimization services provided by gravinovae Ltd, a company registered in Wales under company number 96857413.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

About gravinovae

gravinovae Ltd is a professional services company specialising in restaurant menu pricing optimization tools and consulting services. Our registered office is located at 220 Green Lane, Cardiff CF3K 6NX, Wales, United Kingdom.

We provide data-driven pricing strategies, menu analysis, market research, and profit maximisation services to restaurants and food service businesses.

Services Description

gravinovae offers the following services:

• Comprehensive menu analysis and performance evaluation
• Strategic price optimization recommendations
• Profit maximisation strategies and implementation
• Market research and competitive analysis
• Ongoing monitoring and pricing consultancy
• Custom training and support services

Specific service details, deliverables, and timelines will be outlined in individual service agreements or proposals.

User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful business purposes
• Not attempt to gain unauthorised access to our systems
• Not interfere with the proper functioning of our website
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any login credentials
• Notify us immediately of any unauthorised use of your account

You are responsible for ensuring that your use of our services complies with all applicable laws in your jurisdiction.

Payment Terms

Payment terms for our services are as follows:

• All fees are quoted in Euros (EUR) unless otherwise specified
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges at a rate of 1.5% per month
• All prices are exclusive of applicable taxes
• Refunds are provided only as specified in individual service agreements

We reserve the right to suspend services for accounts with overdue payments.

Intellectual Property

All content on our website and in our services, including text, graphics, logos, software, methodologies, and reports, is the property of gravinovae Ltd and is protected by copyright, trademark, and other intellectual property laws.

Our Rights

gravinovae retains all rights to:

• Our proprietary analysis methodologies and algorithms
• Software tools and platforms we have developed
• Template reports and presentation formats
• Our brand name, logo, and marketing materials

Your Rights

Upon full payment for services, you receive:

• A licence to use the specific reports and recommendations we provide
• The right to implement our recommendations in your business
• Access to any training materials provided as part of your service package

Restrictions

You may not:

• Reproduce or redistribute our proprietary methodologies
• Reverse engineer our software or analysis tools
• Use our intellectual property to compete with our services
• Remove copyright or proprietary notices from our materials

Confidentiality

We understand that you may share sensitive business information with us during the provision of our services. We agree to:

• Keep all client information strictly confidential
• Use your information solely for providing agreed services
• Not disclose your information to third parties without consent
• Implement appropriate security measures to protect your data

This confidentiality obligation survives the termination of our service relationship.

Limitation of Liability

To the fullest extent permitted by law, gravinovae Ltd's liability is limited as follows:

Exclusions

We exclude liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Loss of data or business interruption
• Damages arising from third-party actions

Limitation

Our total liability for any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim, or £10,000, whichever is lower.

Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal to exclude liability

Disclaimers

Our services are provided "as is" and we make no warranties or representations, express or implied, including:

• That our recommendations will achieve specific financial results
• That market conditions will remain stable
• That our analysis covers all possible factors affecting your business
• That our website will be available without interruption

Restaurant performance depends on many factors beyond pricing, and results may vary based on implementation, market conditions, and other business factors.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of the country where you reside.

Termination

Either party may terminate ongoing service agreements with appropriate notice as specified in the individual service contract.

Immediate Termination

We may terminate services immediately if:

• You breach these Terms or any service agreement
• You fail to pay invoices when due
• You engage in fraudulent or illegal activities
• Continuing the relationship would damage our reputation

Effect of Termination

Upon termination:

• You remain liable for all outstanding payments
• We will provide any completed work products
• Confidentiality obligations continue to apply
• You must cease using our proprietary materials

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

Entire Agreement

These Terms, together with any individual service agreements, constitute the entire agreement between you and gravinovae regarding the use of our website and services. They supersede all prior communications and agreements.

Any modifications to these Terms must be made in writing and signed by both parties.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

For significant changes, we will make reasonable efforts to notify existing clients via email.

Contact Information

If you have any questions about these Terms, please contact us: